Computer Maintenance Contracts – Good/Bad?

The year is 2010 and our dependence on technology has increased even since last year.  Five or ten years ago, we were mainly concerned with whether our computers would boot up when we got to the office, now we depend on servers, online data storage, smart phones and the internet to get through the day.  If one or a few of these devices fail, then we need to get them fixed immediately so we can get back to business (or play).  Being a business owner, would you rather have someone on a computer maintenance contract that you know can get your devices working again or do you take a chance with a person that has no ties to your business but you only have to pay them when they come into to your office?

When running a small IT business that you plan on running for many years to come, it is a good idea to establish good relationships and IT Support contracts with your customers.  Having contracts with your customers will get you consistent paychecks and allow you to run your business without having the stress associated with having to find new customers every week.  You could probably make more money without the contracts but consistent paychecks is a good thing.  Some customers will shy away from a contract which is fine too because its great to have a good mix of computer service contracts and some hourly work or retainer clients.

I know from experience that contracts are a good thing because my customers are a mix of both hourly and computer repair contracts.  During slow times, if you have a contact the client can always find things for you to do but with no contract they will put repair work off when their budget is low.  This could mean a month or two with no work from this client.  Once again a plus for the contracts.

If you’re just starting out your computer repair business, you may find it hard to get contracts since the client doesn’t know you too well.  Work on the relationship with the client, provide good reliable service and you should have no problem getting a contract with them in a few months or so.

Cheers,

Troy